FAQ
FAQ
Q: How do I get free shipping?
A: We offer free shipping with minimum purchase. You can apply the discount code in the checkout page.
Use 'WEBSHIP' code for min purchase of IDR 250.000 (applies to shipping rates under IDR 30.000
Use 'WEBSHIP2' code for min purchase of IDR 500.000 (applies to shipping rates under IDR 60.000
Q: Can I request a birthday card / message for my orders?
A: You can have a free birthday card with messages written if you only already write it on notes while checking out your orders.
Q: How to choose the correct size?
A: Please measure the size according the size chart we attached / written in product description. The size written may have slight differences for we did the measurement manually.
Q: Can I return or exchange my items?
A: You can exchange your item if you received wrong size or color by attaching full unboxing video attached maximum in 3 days after the orders received. Note that there's might slight differences in color of product you received with the product photos affected by lightning and screen display differences
ORDER
Q: Why my orders are cancelled?
A: Your order will be cancelled automatically if it passes the maximum payment time of 24 hours.
Q: Why is my order status still Pending?
A: As we check manual bank transfer payment manually, we usually check our account during business days from Monday to Friday (9am-5pm). Please allow at least 12 Hours within a working day for any payment confirmation.
Any transfers done during the weekend or after hours will only be processed on the next working day.
Q: Where do I receive my order confirmation?
A: After you placed your order, you will receive an email confirmation. Please contact us if you don't receive it. You can also check your order status by signing into your account on our website.
PAYMENT
Q: What payment do you receive?
A: You can complete your payment with 3 methods : Gopay, Visa & Mastercard Credit/Debit Card, and Shopee Pay.
Q: How long do I have to make ATM bank transfer payment and ATM banking payments?
A: You have up to 24 hours for manual payment and up to 6 hours for virtual account payments or your orders will be automatically cancelled.
Q: Do I have to make payment confirmation?
A: Payment confirmation only needed for orders with bank transfer. Please email your transfer receipt to info@lolliestories.com.
SHIPPING
Q: Where are the shipping from?
A: We ship from Cimahi, Indonesia.
Q: What shipping company do you use?
A: For order through website, your orders will automatically shipped using JNT-EZ.
Q: Which days you are shipping?
A: Orders usually processed and shipped on business days (Monday-Friday). Orders with payment before 4 PM will be processed in the same day. Orders with payment later than 4 PM will be processed on the next day within business days.
Q: How long does the shipment take?
A: Usually, order takes 2-5 work days to shipped to your destination. For more complete information, you can check https://jet.co.id/
Q: Can I track my orders?
A: Tracking number will be sent to your email within 24 hours after shipment and could be checked on https://jet.co.id/
Q: What happens if I lost my order during shipment?
A: Lolliestory is not responsible for the risk of merchandise loss after JNT processes the delivery .Lolliestory is not responsible if JNT can’t deliver the package in time for the following reasons: incomplete/misspelled address or no recipient at the address.
Please contact JNT customer service to resolve the shipping problem.